Privacy Policy
Home Pulse HQ recognizes the fundamental importance of protecting the privacy and security of your personal data. We are fully committed to respecting your rights and safeguarding the information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and store your data when you interact with our website, https://homepulsehq.com, and any related services. In alignment with global regulations, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), we take a privacy-first approach to data handling and ensure transparency, accountability, and control for our users.
1. Introduction: Our Commitment to Privacy and Data Protection
At Home Pulse HQ, your privacy is a top priority. We understand the importance of confidentiality and the trust you place in us. All personal information is processed in a lawful, fair, and transparent manner, consistent with applicable data protection laws. We implement best-in-class security controls to protect your data and respect individual rights over personal information, placing your privacy interests at the center of our operations.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to any information collected by Home Pulse HQ through its website, https://homepulsehq.com, related web applications, communications, and interactions with users and customers. Home Pulse HQ is the data controller of personal information under GDPR and the business under CCPA, responsible for determining the purpose and means of processing your personal data.
3. Categories of Data Processed
We collect and process various categories of personal data, each serving specific operational and service purposes:
– Usage Data: This includes information automatically collected when you visit our website, such as IP address, browser type, geographic location, device identifiers, referring URLs, session duration, and interactions with site features.
– Account Data: When you register or create an account, we may collect your name, email address, telephone number, billing address, shipping address, and other identifying credentials.
– Profile Data: We may collect data related to your user-provided preferences, browsing history, past purchases, saved favorites, and activity within your user profile.
– Communication Data: Includes records of email correspondence, support queries, call transcripts, and any user-initiated feedback or contact via support channels.
– Technical Data: This refers to data about the devices and systems you use, such as device model, operating system, screen resolution, network provider, browser configuration, and diagnostic logs.
– Transaction Data: If you make purchases on homepulsehq.com, we collect data related to the transaction, such as payment method, order details, shipping information, and order confirmation.
– Preference Data: Includes your consent status for email marketing, product or service interest preferences, language selection, and other user-chosen configurations.
4. Legal Bases for Processing
In compliance with the GDPR, we process your personal data only where allowed by law, including:
– Contractual Necessity: Where processing is necessary for the execution or performance of a service contract or order made through the website.
– Consent: When legally required, we ask for your informed, unambiguous, and freely given consent (e.g., marketing communications, cookie usage beyond essential types).
– Legitimate Interest: Where permitted, we may process data in pursuit of our legitimate interests (e.g., site analytics, fraud prevention) without overriding your data protection interests.
– Legal Obligations: We may process certain data to fulfill legal requirements, regulatory inquiries, or compliance audits.
5. Your Data Protection Rights
Under applicable law, including the GDPR and CCPA, you are entitled to the following rights:
– Right of Access: You can request access to the personal data we hold about you.
– Right to Rectification: You may update or correct inaccurate or incomplete personal information.
– Right to Erasure: Also known as the “right to be forgotten,” it permits you to request deletion of your data under certain circumstances.
– Right to Restrict Processing: You can request that we suspend processing where you contest accuracy, legality, or disputes our legitimate basis.
– Right to Data Portability: Where processing is based on consent or contract, you may request your data be exported in a structured, machine-readable format.
– Right to Object: You may object to our processing of your data, particularly when based on legitimate interest or for direct marketing purposes.
To exercise your rights, please contact our data protection team at: [email protected].
6. Security Measures
We implement rigorous security protocols to protect your information. These include, but are not limited to:
– Data encryption in transit (TLS) and at rest
– Role-based access controls and security vetting for employees
– Continuous data backup and disaster recovery planning
– Regular monitoring, threat detection, and patching procedures
– Mandatory privacy and security training for all personnel
7. International Transfers
In limited cases, your personal data may be processed outside of your country of residence. Where this occurs, we ensure that:
– Appropriate safeguards are implemented, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
– Transfers comply with applicable regional privacy frameworks and regulations.
– Data subjects are informed of the cross-border processing in a clear and transparent manner.
8. Data Retention
We retain personal data only as long as necessary for the purposes stated or as required by law. Data retention periods by category are as follows:
– Account and Profile Data: Retained for the duration of account activity and up to 2 years after account closure.
– Communication and Transaction Data: Retained for 5 years for audit and legal compliance.
– Usage, Technical, and Preference Data: Retained up to 26 months for analytics and performance.
– Legal Obligations: Data may be retained beyond these terms where legally required.
9. Cookie Policy
We employ cookies and similar technologies on homepulsehq.com to enhance the user experience and collect usage information. Categories of cookies include:
– Essential Cookies: Required for core functionality such as page navigation and secure login.
– Functional Cookies: Remember user settings and preferences (e.g., saved filters, language selection).
– Analytics Cookies: Help us understand web traffic and user interactions through aggregated, anonymized statistics.
– Performance Cookies: Monitor site usage to optimize design, responsiveness, and loading times.
10. Cookie Management and Compliance with GDPR & CCPA
We provide cookie consent tools to ensure full compliance with GDPR and CCPA. Upon first visit to homepulsehq.com, you are presented with a consent banner that allows you to:
– Accept or reject non-essential cookies
– Review individual cookie categories
– Modify cookie preferences at any time via the Cookie Settings link in the website footer
Under CCPA, California residents may opt out of the “sale” of their personal information, including digital identifiers captured through cookies. We respect and honor Do Not Track (DNT) browser settings wherever technically feasible.
11. Special Protections for Children Under 13
Our services are not designed for, nor intentionally targeted at, children under the age of 13. We do not knowingly collect, solicit, or store personal data from children below the age threshold. If we discover such data has been collected without verifiable parental consent, it will be promptly deleted. Parents or guardians who believe we may have unintentionally collected data regarding a child may contact us at [email protected].
12. Policy Updates & User Notifications
This Privacy Policy may be updated periodically to reflect changes in legal obligations, data practices, or enhancements to our services. Any material revisions will be prominently published on homepulsehq.com, and where legally required, users will be notified directly (e.g., via email or banner notification). We encourage regular review of this policy to remain informed of how your data is protected.
13. Contacting Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your privacy rights, please reach out to us at:
Email: [email protected]
Website: https://homepulsehq.com
Home Pulse HQ is committed to full compliance with applicable data protection laws and industry best practices. Your privacy matters, and we are here to ensure it is always respected and protected.