Privacy Policy - Homepulsehq

1. Introduction

At HomePulseHQ.com (“we”, “our”, or “us”), we value and respect your privacy. We are committed to protecting the personal data of our users and handling it transparently, fairly, and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website and services, in full alignment with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Scope of This Policy and Our Role as Data Controller

This Privacy Policy applies to all users of our website, accessible at homepulsehq.com (the “Site”), and any services offered through the Site. HomePulseHQ.com serves as the data controller for personal data collected through the Site, determining the purposes and means of processing such information.

If you have any questions or concerns regarding the use of your personal data, please contact us at [email protected].

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data, either directly from you or through automated technologies:

a. Usage Data
Includes information about how you interact with the Site, such as your IP address, browser type, referral URLs, pages viewed, sessions, and time spent browsing.

b. Account Data
Includes first and last name, billing and shipping addresses, email address, phone number, and any other information you provide when creating an account.

c. Profile Data
Includes your preferences, purchasing history, saved items, and behavioral insights related to how you use our services and features.

d. Communication Data
Includes messages exchanged via our contact forms, support inquiries, live chat interactions, and communication history with our team.

e. Technical Data
Includes device type, operating system, browser settings and configurations, screen resolution, mobile device identifiers, and related technical information.

f. Transaction Data
Includes payment methods and details (processed through secure third-party providers), order history, product deliveries, returns, and refunds.

g. Preference Data
Includes your communication preferences, marketing consents (opt-ins or opt-outs), and expressed interests in specific products or categories.

4. Legal Bases for Processing

We process your personal data pursuant to one or more of the following legal bases as recognized under applicable laws:

– Legitimate Interests: To analyze usage, maintain our services, enhance user experience, protect against fraud, and improve our business operations.
– Contractual Necessity: To fulfill obligations under contracts with you, such as processing orders or managing subscriptions.
– Consent: Where required (e.g., for email marketing), we will obtain your explicit consent before processing your data.
– Legal Obligation: To comply with applicable laws, court orders, or government regulations.

5. Your Data Subject Rights

As a data subject, you have rights under applicable data protection laws, which include:

– Right of Access: To receive a copy of the personal data we hold about you.
– Right to Rectification: To correct inaccurate or incomplete data.
– Right to Erasure: To request deletion of your data under certain circumstances.
– Right to Restriction of Processing: To limit how we use your data in certain cases.
– Right to Data Portability: To receive a structured, machine-readable copy of your personal data and transmit it to another controller where technically feasible.

Requests to exercise these rights should be submitted via email to [email protected]. We will respond to your request in accordance with applicable legal requirements.

6. Security Measures

We implement robust administrative, technical, and organizational safeguards to protect your personal data, including:

– Encryption of sensitive information during transmission and storage;
– Access control protocols securing internal and external systems;
– Routine data backups and secure data centers;
– Staff training on privacy and security best practices;
– Monitoring and audit mechanisms for threat detection and mitigation.

7. International Data Transfers

We may transfer your personal data outside of your country of residence for processing, including to jurisdictions that may not provide an equivalent level of data protection. In such cases, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or compliance with additional regional certifications, where applicable.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes detailed in this Policy, including legal, accounting, or reporting obligations. Specific retention periods include:

– Usage and Technical Data: up to 26 months for analytics and diagnostics.
– Account and Profile Data: while your account is active and for a period thereafter as required for legal purposes or record keeping.
– Transaction Data: retained for at least 7 years to comply with tax and accounting regulations.
– Communication Data: for a period of 2 years after the last interaction, or longer if legally required.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance the user experience and enable certain functionalities. Cookies on homepulsehq.com are categorized as follows:

– Essential Cookies: Required for core site functionality (e.g., authentication, session persistence).
– Functional Cookies: Enable enhancements such as saved settings/preferences.
– Analytics Cookies: Track user behavior to improve site performance (e.g., Google Analytics).
– Performance Cookies: Monitor server load times, error reporting, and resource use.

You can control or disable cookies at any time through your browser settings.

10. Cookie Management & Legal Compliance

We provide cookie consent mechanisms in accordance with GDPR and CCPA requirements. Upon visiting our site, users are presented with a clear cookie banner that allows for opt-in based on category, as mandated by GDPR. California residents may also opt out of certain cookie-based sales or disclosures of personal information by accessing the “Do Not Sell or Share My Personal Information” link in the site footer.

11. Children’s Privacy

HomePulseHQ.com does not knowingly collect personal information from children under the age of 13. If we become aware that such data has been provided to us inadvertently, we will delete it promptly. Parents or guardians who believe that their child may have submitted personal data should contact us at [email protected].

12. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be communicated on this page and, where appropriate, through direct notification mechanisms. Continued use of homepulsehq.com following any revisions constitutes acceptance of those changes.

13. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us directly:

Email: [email protected]
Website: https://homepulsehq.com

We are committed to full compliance with applicable privacy laws and welcome your feedback. Your trust is important to us, and we take all privacy matters seriously.